State Farm® Insurance Agent Bill Conley

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Phyllis Hart

October 11, 2024

5 out of 5

"We are very pleased with Bill Conley and have been with State Farm for many years. Our recent experience was handled with phone calls to Ashley and Juana and they handled it professionally and quickly. Very pleasant and eager to help has always been Bill and his staff. Cannot say enough wonderful things about them"

We responded:

"Thank you, Phyllis, for your wonderful review! I'm happy to know that you have been satisfied with our service over the years. Ashley and Juana are indeed valuable members of our team, and I'm glad they could assist you professionally and promptly. Your kind words about our office's eagerness to help mean a lot to us. We're always here for any future needs or questions you may have. - Bill Conley - State Farm Insurance Agent, N. Chesterfield, VA"

L. C. O.

September 10, 2024

2 out of 5

"This location use to be really good. Now that my husband needs to reach them directly, it's been impossible to reach them. No one calls back and we keep getting the answering service."

We responded:

"L. C. O., thank you for your feedback. I'm sorry to hear about the difficulties you've experienced in reaching our office. We strive to provide excellent service, and it's concerning to learn that we've fallen short. Please reach out to our office directly so we can address your concerns and assist you further. Your feedback is valuable, and we aim to improve. - Bill Conley - State Farm Insurance Agent, N. Chesterfield, VA"

Sherry Facemire

August 1, 2024

5 out of 5

"I cannot say enough great things regarding Bill Conley State Farm employees! (and Mr Conley of course) Very knowledgeable in all aspects of the different insurance policies available. Very quick with response callbacks. I have been dealing with this agent's office for a long time & am very pleased!!"

We responded:

"Hi Sherry! Thanks a bunch for your awesome review! We're so glad to hear that you've had such a positive experience with our team and that you find us knowledgeable and responsive. It's great to know that our efforts are appreciated. If you ever need anything else, don't hesitate to reach out! - Bill Conley - State Farm Insurance Agent, N. Chesterfield, VA"

Gil and Maggie Falasco

January 6, 2024

5 out of 5

"Always Extremely responsive!"

We responded:

"Thank you for the five-stars! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."

Danielle Greer

November 1, 2023

5 out of 5

"I have been with Bill Conley since I moved to Virginia in 03. Great company and employees. They always make sure we have everything we need. Felicia, the Office Manager, is the best. I let her know what we need and she makes it happen. I highly recommend this location. You won't go wrong."

We responded:

"Danielle, it makes us incredibly happy to know that we have been able to help you with your insurance needs since 03! Felicia is a fantastic part of our team. Contact us anytime if you ever need anything."

Richard Lasky

March 23, 2023

5 out of 5

"I have been with State Farm for over 20 years and Bill and his staff have always taken care of my insurance needs. I had a claim last year and it was taken care of promptly and smoothly. I highly suggest Bill as he is always looking for what is best for me. “Like a good neighbor, State Farm is there.”"

We responded:

"Thank you for the review, Richard! We are happy to hear that our office was able to help you with your claim. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."

Kadejiah Howard

January 20, 2023

4 out of 5

"I am a previous State Farm policy holder and they were great when I had them. But when I had to cancel my insurance and tried to go back not so helpful.. I feel like they didn't want to insure me again. Not sure why, I was told I would hear back from an agent to get a quote... And no one ever called me back."

We responded:

"Kadejiah, we’re sorry to hear that you’re unhappy about the service received. Unfortunately, we are unable to find you in our system as either a current or former policyholder. We’d love to learn more so we can resolve any issues. Please call our office at your earliest convenience so we can look into this and get you a quote. "

Khadijah Waddy

October 3, 2022

5 out of 5

"I've had these guys since my first apartment 5 years ago ,and I couldn't be more pleased with my rental insurance,and how fast they respond and get back to any of your concerns!"

We responded:

"We love seeing reviews like this, Khadijah! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"

Adam Phillips

August 11, 2022

5 out of 5

"I came to Ashley Hahn at Bill Conleys office for help with a very time sensitive request and she came through for me in a big way! Thank you, Ashley Hahn!"

We responded:

"Thank you, Adam, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Ashley, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"

Miya Haselow

May 14, 2022

5 out of 5

"These guys have taken such good care of my family! So many different ways they have saved us money and time, and they are always so patient and kind!"

We responded:

"Miya, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"

Stephanie De La Cruz

March 4, 2022

5 out of 5

"I spoke with Felicia years ago and switched. I was able to save a lot of money by doing so. Since then, any time I need anything or have a question about something Felicia is always so helpful and kind during the communication and responds quickly."

We responded:

"Hi, Stephanie! Thank you for the shoutout for Felicia! She is a vital part of the team and we appreciate how much she cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And...thank you for being the BEST part of State Farm!"

Matthew Johnson

January 4, 2022

5 out of 5

"I love the level of service we get here they're so personal I come in here to pay my father-in-law's bill. It's not even my account but yet they know me and know him and always ask about him.."

We responded:

"Thank you Matthew we appreciate the kind words - it is personal for us and we want the very best for our customers. Thanks again"

Tuyen “Rose” Hudson

October 8, 2021

2 out of 5

"BEWARE: Lack of customer service when needed. Will be looking for new auto and morgage insurance. We've been with State Farm for over 12 years and been with Bill's office for over 5 of it. Car broke down and it took 24 hours for a tow company to tow it to a repair shop. Called Bill's office for assistance and the lady I spoke with got me in contact with roadside assistance (which I have contacted multiple times myself). In the end the car finally got towed without their help. When we filed a complaint the same lady at the office seemed offensive and my husband (the customer) had to diffuse the conversation and not the other way around because they can't seem to take a complaint. They stated they are not going to beg us to be customers, they don't have to. Giving them 2 stars because they did a decent job the last few years with us on autpayment. Just look for another provider and save yourself the hassle."

Artemis corazones

June 24, 2021

1 out of 5

"It is very difficult to communicate with them by phone the phone rings and rings and it is very difficult for them to pick it up."

We responded:

"Artemis thank you for your message. We are definitely concerned when someone can't connect with our office. We are following up with our phone service provider because our system includes a back up plan so the phone gets answered at least after the fourth ring. We would have called you back with this response but cannot find you in our current customer database. As a Crystal Excellence designated agency (20 plus years of excellent service) we do stay busy and would certainly like to help you. Respectfully, Bill Conley"